Sony Ericsson — Fraud in Service center salt lake kolkata

Address:

Kolkata, West Bengal

I had purchased a Sony XPERIA c1904 and within 1 year it started having charging issues with the charging point.I approached the service centre in salt lake, near city centre kolkata, technoplaza and they said that there was charging point issue .I paid Rs 450 and they replaced the charging point.After taking the delivery the issue reocurred with the set and as it was within warranty of 3 months of service i approached them with the problem 2nd time within a month .Initially after a lot of hassle they agreed to take back the set and within few days they again called to say that it cannot be repaired and wanted to refund the service charge.When i went to take back the phone they were unwilling for the refund saying that now the issue was with some other parts and cannot be refunded.They have harassed me with the service and have have been a fraud to take money without any service.Even the store manager Mr.Banerjee did not help me out and have harassed me.They said that i need to change the motherboard now which will cost nearly Rs7000, when i said then why did they recieve the set 2nd second time knowing it was the same issue and that the set was not repaired properly, they said why did i receive the set 1st time when it was not repaired properly in the first place.It is not possible for me to check a fix which was not done properly and did not even last for a few days, even under the warranty period of 3 months they did not provide me any service and the phone is in unworkable condition now.Ticket id-[protected].Please look into the issue as i am extremely unhappy with their behaviour especially the manager and attitude of duping customers.