Sony India — 1 tb hard disk not reading. this was given by gift while diwali purchase.

Address:

641012

Sir,
'i have purchased a full hd model kd-43x8200e sony led tv from ms. R r marketing company, r s puram, coimbatore on 05.10.2017. At the time of purchase they gave 1 tb hard disk as a gift. After six months of purchase when we operate it is not working properly. Then i went to r r marketing showed the problem to them. They also tested and said go and approach service center at cross cut road. I went there and explained they also kind enough to tell every think to me. On the hard disk the sticker was removed by my little child i don't know the things. They said with out label they cannot replace the 1 tb hard disk. I request you that children are using the hard disk while using they removed with out knowing the importance. If there is any possibility please help me to replace new one.