Sony India — 1SONY MOBILES ZL SERIES 6502 2 SONY MOBILE Z SERIES 6902

Address:

Solapur, Maharashtra

WITH REFERENCE TO THE CAPTIONED I INVITE YOUR ATTENTION REGARDING POOR PERFORMANCE OF YOUR CAPTIONED MOBILES. ON 18TH NOV 2013 I HAD PURCHASED SONY EXPERIA ZL 6502 FROM YOUR DEALER SUYOG DIGITAL PVT LTD FOR RS 28000/- RECEIPT ENCLOSED. THIS MOBILE STOPPED WORKING WITHIN 10 MONTHS. (WARRENTY PEREIOD 12 MONTHS.) ON 1 SEPT 2014 I APPROACHED HIRA ELECTRONICS SOLAPUR WHICH IS YOUR AUTHORIZED SERVICE STATION FOR SONY MOBILES.THIS FAULTY MOBILE WAS REPLACED BY OLD PEACE OF SONY EXPERIA Z C 6602 ON 19/09/14 WHICH I ACCEPTEDRELUCTTANTLY AND UNDER PROTEST.(RECEIPT ENCLOSED) I AM SORRY THAT THIS MOBILE ASLO STOPED WORKING IN JAN 15 WITHIN 3 MONTHS OF REPLACEMENT. I ONCE AGAIN APPROACHED YOUR SERVICE CENTER, WHERE I WAS TOLD THAT Z SERIES PHONES ARE IRREPARABLE AND I WAS ASKED TO PAY 50% FOR NEW MOBILE. SIR YOURS IS A ESTEEM AND RENOWNED COMPANNY. I HAVE BEEN BUYING YOURS PRODUCTTS FOR SOME TIME NOW. BUT THE WAY; THINGS HAPPENED WITH ME IS DEPLORABLE. I HAD TO FACE EXTREME HARDSHIP DUT TO YOUR FAULTY PRODUCTS. IN VIEW OF THE ABOVE I REQUEST YOU TO REPLACE MY MOBILE WITH A NEW ONE. LEAST I MAY HAVE TO APPROACH CONSUMER FORUM FOR REDRESSAL OF MY GRIEVANCE. HOPING FOR A FAVOURABLE AND PROMPT REPLY B AJAY MOBILE [protected]