Sony India — 2 years old Sony TV model KD-43X7002G got broken

Hi,

We bought Rs 40000/- Sony Television ( model KD-43X7002G) July-2020 and it was broken Feb 2023. Sony Television service team specified that Rs.20000/- has to be spend to repair the product.

It was literally a shock to us that the television was maintained with good care and there is no reason why this has happened within 3 years of purchase. If something that happened because of our carelessness we can take the responsibility to fix it but it looks like a totally faulty product delivered and it got broke after 2 years o[censored]se and now they are simply charging us 20k to fix it.

Does 1 year warranty means Sony can deliver a product which will work for just for 1 - 2 year and they can get money in the name of support??

We are looking for a solution with either fixing the product at their own cost or replace with new TV.

Its like now we totally lost trust in Sony and when we send an email to Sony India customer care, there is not even a confirmation message.

I am attaching the receipt of purchase.

Thanks,

Yoga