Sony India — 32 inch led tv

Address:

Ghaziabad, Uttar Pradesh, 201014

Hi,

I logged complaint of my sony 32 inch led tv (Model - klv32ex330), which is now out of warranty. Complaint was for flickering display screen, with local sony tv repair center 'j p electronics, plot no. 331, sector 4, vaishali, ghaziabad - 201010, up, india'. Complaint serial no. Was 3293370, was attended on 17th april 2018 and was closed stating that led display screen panel is faulty and needs to be replaced, tentative cost of panel was told informed as around inr 11, 300/-. However, after multiple follow ups i was updated that panel is not available with sony and that i can get a replacement tv set (Model - klv32r302f) at the cost of around inr 21, 000/-.

The above solution provided by sony tv repair center is not acceptable to me as replacement of panel and/or tv set, at the price of panel cost, is the responsibility of sony company; offer to replace tv at almost double the cost of faulty part is simply not acceptable and doesn't reflect well on sony company's ability to deal with its trusted customers. I can very well get the panel replaced in local open market at inr 10-11 thousand, or can get a latest 40 inch led smart tv (Of another company) at the price of replacement offered by sony (I. E. Inr 21, 000/-).

I appeal to sony company to replace my tv set at the cost of replacement part (Display panel), i. E. Under inr 11, 500/-, or else be ready to lose an old and trusted customer, i. E. Me.

Thanks and regards,

Sunil khanna,
Indirapuram, ghaziabad.
Mobile no. - [protected]