[Resolved]  Sony India — 40" LED TV problem

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Chennai, Tamil Nadu

We bought 40" Sony LED TV on 17/10/2011. With in 1.5 years TV started to give trouble. Problem at that time was No video, Pictures were like negative image. We called the Toll free number and filled a complaint[protected]. They found the LED panel fault and replaced it on August 2013 with new one at service charge of 3000. Again after 8 months from the date of replacement we are facing the problem again. Issue we are facing now is a black colour line appears in the picture and green light ray at the bottom of the screen. I raised a complaint on June 18th 2014 through Sony toll free number. A technician came from CTECH ELECTRONICS for service at that time the line didn't appear, So he asked me to take photographs of the problem when it comes. I send it across to them but they said it as image is not clear (Same images has been attached here which i have sent it to CTECH and Sony). Only once the technician came and after numerous calls to sony customer care they said as with high priority we will send the senior technician person. But till now no one visited to analyze the problem. Kindly help me in this. Model No : KDL-40EX520 Serial No : 2478331 Date of purchase : 17/10/2011 Old complaint number : 15338717 New complaint number : 19540601