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Sony India — 40ex520 model display issue 3 years used only
Dear Team Sony,
I have purchased this Sony 40Ex520 LED Tv in Feb 2012. Within exactly 2 years, the TV's screen panel has got discoloration problem. There are blue vertical lines on the screen and there is a green haze also in the upper part of the screen. When I took this Tv to sony service center, they have informed that the panel has a problem and it needs to be replaced. Since the warranty period was over, I was asked to bear the replacement cost which was quoted about Rs. 22000/-. I got my Tv back without repairing becoz I am not willing to spend this much on just a 2 year old Tv which is supposedly the most expensive and best brand in India/worldwide. I put my hard earned money in purchasing this TV instead of going for smaller & cheaper brands thinking that this will have longer life.
Now when I am fed up of the screen as it is creating a big strain on my eyes. I researched on the internet and found that there are many people suffering from the same problem in this KDL EX520 series Tv. For each one of them the screen had this same problem in exactly 2-2.5 years after purchase.
My concern is the cost for replacement of the panel which your company is not ready to bear and neither will I. Its your manufacturing defect as agreed by your service center as well as your response to some customer's queries also shows that. A company of your size and repute should ideally recall such defective TV and replace the panel by themselves.
The Sony Support Center does nothing apart from charging hefty amount to innocent customers who are fooled by your company's marketing skills and brand value. They charge anything between 22000 to 28000 for the display panel which are defective pieces in the first place. Dont you guys test your products before selling or Sony knew it and still sold it in the market. Almost everyone is facing this problem and that too in exactly two year time, after which the warranty is finished.
I just want you to replace the panel. I have gathered data of about 65 such customers from your site itself who are facing this problem. We are going to start a negative campaign about the problems of Sony tv in National MEDIA including tv channels, daily newspapers, blogs and social networking site. We will make sure that these incidents of fraud reaches to your every potential fool customer. Also, we have decided to lodge a complaint in consumer court as well as criminal court of law. We will make sure that the company pays every penny worth of amount looted from the customer. Your company's apathy in this matter shows a lot about your fair practices.
You can contact me for further discussing this issue and get it sorted out asap...by regards D.jeevanantham contact to reach us [protected]@gmail.com
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Sony India customer support has been notified about the posted complaint.