Sony India — 42EX410

Address:

Mumbai City, Maharashtra

I had purchased Sony Bravia 42" model no.42EX410 in June 2012 from Jumbo Electronics Co. Ltd (LLC) PO Box 2939, PC 112, Muscat, Oman. It has been just two years from purchase, that suddenly two thick vertical lines have started appearing on the screen and the picture is hanging every 2-3 seconds. The staff of SONY Service Center said that the TV has "Panel defect" and it needs to be changed. The expenditure involved is around Rs.25, 000/-. When I requested them to replace it as the electronics life is not just two years that too when they are selling TVs at such an exorbitant amount. My request was simply rejected by telling that its warranty period is over. Every electronics has life from 8-10 years...Can representative from Sony give explanation on this that why it has happened with their product? Can they help me on this issue? Meenakshi Sharma [protected]