| Address: | Hyderabad, Andhra Pradesh |
I had purchased the top end Sony Bravia KLV55 inch LCD TV in September 2010 for Rs 3, 99, 990 (nearly Rs 4 lakhs). The product worked fine till July 2013 after which it developed vertical grey lines.
In July 2013, he technician from their authorized service centre - Universal Electronics, Hyderabad, came, did some analysis and went back. After which another person came in a few days and declared that a specific component had malfunctioned and will need to be replaced. He mentioned that they will have to check within
Sony India support HQ for the availability as the unit was no longer being sold.
The follow up continued for a few months, after they again came back to collect warranty card and other information. The story this time was this part will have to be sourced from overseas and I have given an estimate of Rs 17896 for which I agreed.
Once again silence prevailed for few months. Finally after few more follow-ups the response given was that this component was not available in any Sony location across the world including Singapore and Japan.
Hear this – Sony itself does not have the spare parts to repair its products which are not even more than 3 years old!
The next story was that since the 4 years had not expired, Sony India will try to provide a replacement TV available in the market right now with some price adjustments or offer. Once again, the technician from
Universal came, took some videos of the grey lines, collected the doc copies and went off. After this they became completely unresponsive. Their emails keep on bouncing back and they are not able to give any satisfactory response over the phone. Sony India too has stopped giving any response to the follow up emails.
Even after writing on their Facebook page, in which they assured immediate action, there has been no progress. It is extremely shameful on the part of a global leader like Sony to treat its premium customers (who
have spent lakhs on the product) like this.
Sony India support job numbers - J32032035, J31191833
- Tarun S Bangari
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