Sony India — Accessories - TV stand

Audrey Jayaraj

Dec 13, 2021

Address:

6-2-94&95,FLAT 102 VINAYAKA'S MB'S DE ROYALE APT

We purchased Sony LED TV Model No. KD 55X7002G, Ser No. 8024847, in September 2020. As we did not have a proper TV stand/cabinet, we got it wall mounted then. But recently we purchased a TV cabinet and wanted to have it on that with the two legs but to our disappointment and horror, found that many parts were not provided in the box, which was opened then. Called the local Sony representative who installed the TV but he too was of no help. How can the parts that should be provided with the TV not be sent. Our son booked this for us through Amazon.usa. Can you please help in arranging these parts for us to make use of the two legs for the TV to be installed on/in the TV cabinet that we purchased recently only for this. Such a branded and reputed company like Sony has not provided these - very surprising. We should have done it earlier but did not think o[censored]sing the TV this way and made do with the wall mounting facility. Please arrange for these parts and assist us. Thank you.
Dr. M E Jayaraj
Ho. No. 6-2-94 & 95, Flat 102
De Royale Apt.,
New Bhoiguda, Secunderabad - 3, TS, India
[protected]/[protected]

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Sony India customer support has been notified about the posted complaint.

Dec 19, 2021

Updated by Audrey Jayaraj Yet to receive response, it's more than a week since complaint submitted. Require urgent service please.

Dec 22, 2021

Updated by Audrey Jayaraj We are yet to receive a response as we are waiting for the parts/accessories to install the tv with the stand. We are not able to get these in the market so waiting for Sony to respond with a solution for the same.