Sony India — Bad attitude and worst customer service

Address:

Pune, Maharashtra

Bought a Sony Xperia Z1 couple of days back and realized what a mistake. Customer support sucks - specially Sony Center at Phoenix Mall, Nagar Road, Pune. There is a so-called store manager Mahesh who is not sure if he is the manager. When I asked to speak to the manager he said "he is not here", then changed to "he has gone out", then "I am the store manager". There is another Sony employee Imtiaz with a big mouth who is rude and insulting for some simple questions I had. His words has been "its my mouth and I can say what I want. So what if you are speaking to the manager?" and this is only the start of the bad attitude he had. And all I had gone to the store was to ask a little doubt about the new phone. So this is what I propose to do. I have fellow workers in the tech media space, consumer media space and am start bad mouthing Sony. From Digit to Times to online media space will see an anti-Sony campaign backed with STRONG social media campaign against sony. I am publicly (at the same mall) going to break the sony xperia that I bought. It will be videographed by me and all the audience and posted on social channels for lack of customer service. Cheers Sony! Dont under-estimate consumer power in India!