Sony India — bad behaviour of sony goa service centre staff

Address:

403712

I have an audio system model mhc - rv 22 that does not work. It is more than 5 years old. The service centre named nishant enterprise located in margao goa informed me that there was a problem with the tone ic and that the said ic was not available with sony. When i asked the owner of the service centre whether he would fix the ic if i managed to get it somehow he said that he could but would not be able to take responsibility. I then told him that i would send the set to him and he should check and confirm the faulty parts. After confirming i would be able to take a decision regarding the ic and other faulty parts, if any. However today when i sent the set to the service centre they refused to accept it and one of the technicians these spoke very rudely to me over the phone telling me that in case i know so much about the set i should repair it myself. He also said that he will not fix the ic if it is not an original sony part. This is perfectly fine. If that is company policy, i have no complaints. What bothers me is the why as a customer i was asked to interact with the technician on a policy issue and not the owner of the service centre. And how dare the technician talk to a customer in such a rude manner? I had only requested for the set to be checked and an estimated given of the faulty parts. I am a loyal sony customer. Totally in our family we have 6 sony brand television sets and 3 home theatre systems. This experience has disgusted me so much that i am now inclined to not buy any sony products in future.