Sony India — Bad product and bad customer support

Address:

Ernakulam, Kerala, 682037

SONY OFFICIALS, , PLS READ THE BELOW EXPERIENCE... I will detail you my experience. I am Arun Menon from Cochin. I brought Sony Xperia Z3, and it was working fine.. after 6 months it started showing complaints... The service centre executives at Cochin office (Madona service centre) told me that its a minor complaint and they cured the defect. After 1 month, same issue continued... Still the issue is continuing... Service centre guys ( I am not mentioning their names) are of the view that " Sir since u bought it for 50 K, ur loss... Why should we bother... " Before expiring the warranty, the set got complaint... I told them clearly that to ensure the defect seen will not repeat in future.. The Madonna Executive, told " Sir now its ok". I got the phone back after 3rd REPAIRING services on 16.11.2015... On 01.12.2015, the phone showed the same issues... Now its with them for past 23 Days... they at last told me " Sir, we got approval to give you a new phone..." I told " Ok. I will come...". The Branch Manager confessed me that " Sir, the phone to be handed over to me is a SOME ONE USED OLD PHONE"... How will I accept the same... Pls advise...