Sony India — bad quality and wrong design of music system circuit due to which fire like situation occurred at house

Address:

Ghaziabad, Uttar Pradesh, 201014

Dear sir/ma'am,

I am a regular buyer and user of sony entertainment products.
I am a proud owner of sony music system mhc v6d. Recently on 21st december 2017, when i was listening to its music, suddenly black smoke started coming out of the back panel of the device. The fan at the back probably was running on its highest speed with accelerating sound and more and more smoke started coming. I immediately pushed off the home mains mcb. After sometime, i switched on the mcb, and then re-plugged the music system, but it didn't run. I got shocked. The system got burnt from inside.

I logged a complaint at sony customer support vide id 44730216 on 23rd december 2017.in the evening, mr. Rajesh (Technical expert from j p electronics, vaishali sector 4 - sony service centre, [protected]) arrived with his colleague at my residence to check the instrument. He opened the equipment and found that the capacitor is burnt and some liquid is scattered on the pcb.

The expert told me that, due to over voltage, the capacitor got burnt. Then when i asked, what for fuse are. They should first protect the circuit.
So there was no answer.

The equipment costs me 30000 rupees of my hard earned money. I am really disappointed, if systems from sony are designed in such lousy manner then where we should believe now.

I also had discussed myself with the customer care executives and one time there technical expert have also called me, but nobody was able to justify that there was no adequate safety arrangement in the circuit. Anytime it can burn, without blowing of fuse and can cause fatal accident in the house and family. I live in the society/apartments where many people stay in a building. If fire breaks put then there may be much of a distruction.
Now i am emailing them regularly, but they are not resolving the issue.
I need immediate intervention please.