Sony India — bdv-e4100 - faulty printed motherboard

Sep 30, 2020

Updated by wizkid27 Latest email on this...

Hi Team,

Good Morning.

It has been a whirlwind journey and nearing 3 months of completion, but there is no solution offered till date. I have only offered different options and team have not even aligned on any one of them till date. Last response i receieved via whatsapp as on 16th Sept, from Chennai Head Office is that, they will be arranging for the part, however, they said there is no ETA. Post that the coomunicatuion from your side completely stopped. I tried connecting on phone nos., whatsapp, sms, mails and belive me, not a single response on the same I have received.

Please can anyone revert to me with the current status and HELP!!! SONY as a brand is known for.

After such a long period, I again connected with the Customer Service Online Support and they asked me to drop one more mail, hold for couple of days again and they will be helping or escalating my case to the concerned and as applicable.

Am really confused on the type of service as a user I am being subjected to (this is pure harassment), this felt so heartening, when I am so flexible on my side. I am still pinning hopes on the team and would like someone to reach and offer me a immediate/priority solution to end this nightmare.

Sunil san: I need your immediate attention on this issue.

Thanks & Regards,
Amit Chanda
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