Sony India — BITTER EXPERIENCE WITH SONY BRAND

Address:

New Delhi, Delhi

To Customer care Unit. Attention! This is to bring your notice that my name is Prashant kumar Srivastava and I am very much aggrieved and disappointed customer of yours. Few months back I bought a New SONY EXPERIA Z2 phone (IMEI NO-[protected]) from your sony outlet after shelling off Rs 45k from my pocket. Few days back there was a problem in my phone where during call, the proximity sensor was not working and side covering was missing, therefore I surrendered phone to your customer care unit at connought place. During conversation your executive assured me that the software will be updated and the factory settings will be restored, so i will not face the problem of proximity sensor and they gave a job sheet stating that side cover was missing . After two days I received a call that your phone is ready and please come and collect. I went and collected the same, however, when I inserted the sim and found the same problem, whenever I receive the call display go off or when I will make a call display go off., on the very next day I again visited your customer care centre and pacified the same but surprisingly they said your warranty is void due to damaged condition of set. I said, how come ! set is not damaged, they showed me back corner side which was little bit cracked and asked, we will charge you, I immediately replied boss when the phone was damaged why earlier you have taken it. How come without completing one year warranty could be void and if in any case warranty is void then why you have taken phone for other complaints. I am writing my issues because of wrong information from your executive and my hard earned money which I have incurred thinking your brand in mind but it is my painful duty to inform you I will not buy any product neither I will suggest somebody to believe on your brand. Within one year your company is going to charge me on such a thing which is in complete warranty and therefore decided to confront! Hope you will try to resolve it otherwise I will take a legal action on it. Sending your service job sheet attached with this email. Last but not the least losing one customer will not make any difference for you whereas losing word of mouth will make difference. Truly disappointed. Prashant Srivastava [protected] New Delhi