Sony India — Bravia ex300

Address:

734013

Sir,

1. I am one of sony suffered/ harassed consumer of sony bravia lcd product. I purchased sony bravia model ex 300 in year 2011.in year jul 2015 there were wrinkle on whole screen and i changed the panel (Costing rs. 10, 525/-) as advised by sony customer care from sony service center in muzaffarpur (Bihar). But the screen shows double images twice – thrice times and automatically fix the problem within 20-30 mins by itself. Hence, i didn’t contact to sony customer care.

2. Now, i am posted to siliguri (W. B.) in the month of mar this year.in this month (Aug 16), the screen shows randomly double images with effect from 14 aug 16, sony customer care suggested to change the panel again when i contacted to sony customer care. Service job sheet dt 20 aug 16 is enclosed herewith. Sony representative told me to receive the estimate price of panel from his shop, which will be more than rs. 10, 525/-.

3. Such incidents represent the followings:-

(A) the is no difference between sony products/ brand and local products.

(B) i am paying annual premium of that product (Sony bravia ex 300) of rs 10, 000/- or more, because i purchased such product.

(C) sony is not an international brand and a fake and cheater brand.

(D) sony service centre is providing local or duplicate panels to customers.

(E) i have to pay annually visitor and service charges to your engineers as rs. 300/- and rs. 600/- respectively.

(F) sony customer care says that visiting charges is rs. 200/- and engineer says is rs. 300/-.

(G) sony customer care says guarantee/warranty of the panel is 3 months and your service engineer says more than one year.

(H) if the eyes of my family and children get defect/faulty due to their product, it will be a court case in future.

(I) in this time, no one have much time to give u to resolve the issue.

(J) neither your consumer can through your product nor can they bear the big amount as service charge and change the items parts every year.

(K) isn’t true?, that it is better to purchase another lcd/led in preference to expense more than rs. 23, 000/- as charge to change panel and service charge to your service centre twice; as told by your representative. And real cost of my lcd is another matter.

4. I am serving person and my income is not enough to pay this huge amount to replace the panel. I am totally distraught and upset from this matter. Hence, the enumerated actions/ points are suggested for sony's favourable action:-

(A) either replaces my lcd to any other lcd which does not produce any problem/issues, at least every year.

(B) keep it in their museum.

(C) replace the panel free as a compensation/advantage to your consumer.

(D) i don’t need such lcd and keep it to them; i want to replace this to any other brand.