Sony India — Bravia kd-65x9300e 3000473 reg.

Address:

A1806, ELITA PROMENADE, JP NAGAR 7th PHASE, PUTTENAHALLI, Bangalore, 560078

I had given a complaint on 10th March stating that the TV is not working. This TV
I purchased on 29th Sep 2017 for more than 3 Lakhs Rupees. I ws told by the
service engineer the motherboard needs to be replaced. They said they will order
the part . After 2 days they called me and told that the part would cost about
13, 000/-, I said go ahead and replace the same. after 3 days they came back and
say the part is not available, and offered to replace the TV with an exchange offer
of Rs 81, 156/-.
I said I don't want this offer, I need only the part needs to replaced as my TV is
very well maintained. It's manufacturer's responsibility to make sure the spares
are made available. Hence my escalation