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Sony India — bravia tv display issue

I have brought klv-40w562d model tv in may 2016. After exactly 4 years suddenly got the black screen and no sound. If we play any video using external input, after 2mins its going black and no response.

Registered a complaint and no response from the service yet.

Sony customer care representative saying that "its all about electronic devices, and no guarantee after an year" in that case why should we spend this much money instead going for non branded to enjoy for an year?.

This needs to be addressed to retain the brand value.

Will see the response in couple of days from now and will publish the update in social networking groups to alert the friends not to lose money.

Complaint Status

[Aug 07, 2020] Sony India customer support has been notified about the posted complaint.
Updated by pvreddy75 Aug 07, 2020
Plesse arrange to notify Sony India.
Updated by pvreddy75 Aug 11, 2020
Service person came and told that the display is deformed and need to pay for replacement. I don't this why should we pay for the branded like Sony.. its a defect in the manufacturing.
Updated by pvreddy75 Aug 16, 2020
No solution yet...
Updated by pvreddy75 Aug 19, 2020
Now asking to pay 21k to replace the TV. Its very sad and Sony treating the customers as fools.
Updated by pvreddy75 Aug 19, 2020
Hope this status is reaching sony... Looking for quick resolution. We are customers since 30years... Now experiencing worst situation.
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    Sony India Phone
    +91 99 6793 9629
    +91 90 2912 0629
    Sony India Address
    No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034