Sony India — bx300 lcd screen damage

Address:Saharanpur, Uttar Pradesh, 247001

Lcd is having a blur patch in the left corner which is increasing day by day. The lcd was bought on 28 feb 2011.
1. When contacted sony support online, request id 53356808 was assigned on 26 march 2019 to s. V. Enterprises in saharanpur.

2. After 1 week of follow-up the dealer said that sony company has replied that although this was a generic problem with this sony series (Bravia bx300 32) but now nothing can be done:

A) lcd panel spare part is not available (Out of stock) and tv model no longer made, repair is not possible.
B) any other alternate solution or replacement not possible since problem reported after 5 years of purchase.

The company executive bluntly acknowledged the above points when asked for help.
This lands me to a very disappointing situation where i cannot do anything with the tv except scrapping it.
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Sony India customer support has been notified about the posted complaint.
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I have a smart tv of mi company in that sony live is install but i cant open some error is coming .first iwhen i took the tv that time was coming but now it is not showing from 1 month i think so please reply me why it so happining
Hi Sony India pvt ltd, please acknowledge the above complaint and help resolving it soon.. its been 10 days. As a customer I am very disappointed and might not refer anyone buying sony products

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