Sony India — Change of battery while given for service at Service center

Address:	Jaipur, Rajasthan, 302004
Website:	Sony India (Global Service Sony Authorized Service Cener)

Dear Sir This mail is with regard to complain that battery of my laptop is changed at the Sony Authorised Service Center, when given for formatting. Kindly take immediate and stringent action for violation of consumer's rights. I got my Sony laptop (VGN-CR363) formatted at Sony Authorized Service Center (3A Ram Nagar Crossing, Raj Bhawan Road, Jaipur[protected]Job No. J53412667, dt.[protected]. I was asked to leave the laptop at service center, and I left my laptop on[protected] and received on[protected]. Since I was asked to install MS word in the laptop at my own level, It took me to two days to get it done. While getting installed MS word, I found that battery of my laptop is not working at all, whereas It was functional when I gave to Service Center and used to work for one to one and half hours once charged. The same matter has also been reported to the company. I want the company to replace by Battery and take action against the service center. Thank You