Sony India — Charged extra and not ready to explain

Address:

Ernakulam, Kerala

Ref. Ticket No. [protected] dated 13.02.15, Model LT28HI wish to bring to your kind notice that on purchase of a damaged part, I was charged Labour fee Rs. 350/- for the component cost of Rs.160/-(inclusive of tax) from M/s.Maddona Electronics, MG Road, Cochin.35I want to emphasis that the mobile set was not taken by the service center and even the component was given to me by hand on 5th March 15.During the time of booking the office said the cost would come between Rs.200 to Rs.300. But during the delivery time, when i inquired why this much cost, The person in the service counter said the cost is for the component did not explain as the 'Labor fee' is charged.Later i realized that Rs. 350/- was charged as 'labour fee' i went to the show room for explanation, as they service center did not even open the set. They said this is the standard format. When euquired for the manager the staff replied he is in Kadavantra service center and said they don't have his number. Subsequently I made a call to[protected] and got the number for (Cochin) manager - [protected]. When i called the number, he attended and listened and said he is in Trivandrum and I should call Ernakulam.This is a clear wrong way of taking money as 'labour fee' from me and therefore wish to submit for refund of the same. I will take this issue in a higher level to represent in CONSUMER COURT if not settled with refund. I also wish to share the same in the service review in media/support forum too if i don't get a proper satisfactory reply.I wish to hear at the earliest in one week time.