[Resolved]  Sony India — Complain about Happy Care service, Bhubaneswar

Address:

Khordha, Odisha

Hello sir, I want to give a complain about Happy care service center. I am really having very bad experience with this service center. Last month i gave one Sony music system for repair where the Radio was not working, they called me after 3days and give the estimation. Although the repairing price was high as compared to my music system purchase rate i said yes because i don't want to waste that. After that no response from them for one month. So i visit the shop and enquiry about the same and they said they are not getting the parts and return me back. My question is if that part was not available on what basis they gave me the estimation? If you are not getting that part you don't have the responsibility to inform your customer and you will wait until the customer will call you? Now i am having problem with my Sony Bravia LCD tv. I gave the complain on 15th and the complain# 22411126. Till 17th i didn't get any call from them. So 17th evening i called them requesting to attend this complain immediately because we are unable to see the TV. Till today i did not receive any call from them. I am afraid that the same case as my music system may happen now. I am really very disappointed with Sony's service center and I feel its risky to purchase any sony item. You are charging such a high amount for service and this is your service??