Sony India — complaint about servicing of tv

Address:

741101

I have complaint regarding poor service of your franchise tekno plaza, barrackpore. I lodge a complaint on 1st week of may 2018 but technician meet on 08/05/2018. Further no any information received from your end and then i made a call to techno plaza barrackpore-[protected] after 2 week and they replied me 'we are unable to repair your tv but we offered you to deposit draft for rs.21507.00 against a 32' new tv and send your old one to our service center at barrackpore. But i have a question that i purchased tv from krishnagar, nadia and my residence also at krishnagar-741101, how it possible to send my old tv to barrackpore along with draft. I have not spare time to replacing tv with you. So, do the needful in view of better customer service. My contract no-[protected]