Sony India — complaint against cheap repairing service from authorized center

Hello!

I am anonymous user of sony xperia xa1. I found issue in touch screen. The. I submitted my handset to sony authorized service center. They took my 12+ days for repairing. But after receive my phone i realize something is wrong in back case of my mobile. So found case was not fit. So i contact to service center. Then she was telling son terms ' if you sign documents our task is our'. If you want to fit your cover you need to raise new request and you need to give else 3 - 5, days. I don't what they were doing in 12days. Same time i raise complaint to customer center they are also saying same thing. So i realize brand is only brand to show public not for expectation of service from brand.

My service complaint number. 1-[protected]