Sony India — Complaint against non replacement or reparing of tv set klv32r402a si, no 4315787

vijayan k r

from Kayankulam, Kerala

Address:	Kottayam, Kerala, 686603
Website:	google

I purchased atv set with klv32r402a si, no 4315787 on 12/9/2016from pittappallail, ettimanoor, the diplay became not working and it handed over to madona customer care, kottayamon 06/8/2016. They sent it to their vytila repairing station i am inquired as complaint about it frequently. But they repeating the word wait', parts is not available!
I answered if so please replace the tv set. But they repeating 'wait', parts is not available!
I trusted the sony india and believe to get better an good after sale service
And buy it
My complaint against non replacement or repairing of tv set is still unanswered.
What shall i do for a better result?

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Sony India customer support has been notified about the posted complaint.

Sep 06, 2016

Updated by vijayan k r I purchased atv set with kLV32R402A Si, No 4315787 on 12/9/2016from pittappallail, ettimanoor, the diplay became not working and it handed over to madona customer care, kottayamon 06/8/2016 .They sent it to their vytila repairing station I am inquired as complaint about it frequently.But they repeating the word wait', parts is not available!
I answered If so please replace the tv set .But they repeating 'wait', parts is not available!
I trusted the sony india and believe to get better an good after sale service
and buy it
My complaint against non replacement or repairing of tv set is still unanswered.
what shall i do for a better result ?