Sony India — Complaint against poor quality of the product

⌂ Home 👤 Gulab ⚙ Help Press ? for Keyboard Shortcuts. CLOSE Complaint against poor quality of the product (2) People Gulab Chand To [protected]@ap.sony.com BCC questions.[protected]@support.sonymobiles.com Dear Sir/ Madam, I am writing to inform you about the faulty mobile phone that I have purchased in your company store. Myself Gulab Chand Yadav, I am a regular customer of your company. On the 24/10/ 2014, I bought a brand new Sony Xperia Z3 Compact (imei no. [protected]) mobile phone. However, upon 5 months o[censored]sing it, problems started to appear. On 07/04/2015 my phone is Shutdown suddenly i am trying to switch on the phone but it not start. I handover my phone to Sony service center in Nashik (Yash Electronics) on 09/04/2015 they give the Service Job sheet no. W[protected] against my compliant. He told me that your phone is send to the company for repair because we are not authorized to open this phone here, he give me the 15 days time for repair of my phone. I collect my phone on 23.04.2015. After two days of use phone suddenly shutdown i also try to switch on the phone but same type of problem occur. Today i back to the service center and report the same problem then they take back my phone and told me the same things as last time. I was very surprised to discover such problems in quite an expensive model. I returned the mobile phone in service center but i am not confirm that this phone is not give any repeated problem in future. So i request you that please replaced this faulty phone with a new one or any new model with same price range. I am very upset for your poor product quality. How can i believe that after second time of repair by your company this phone not give any problem in future. At current time your phone is on under warranty, after one year if this type of problems occur then what i do, this is not a normal phone whom i afford the repairing cost. I expend 41000 thousand for prevent maintenance cost, but this phone makes me worry. So i request you that please replace this faulty phone. I am very thankful to you for this. Customer satisfaction is the first priority of any good company. My daily office work is also affected because i use my phone to make my life easy. Yours faithfully, Gulab Chand Yadav [protected], [protected]