i would like to complain of one of the service centers of sony india pvt ltd. i bought my sony digi camera in decemeber 2011 with 3 year of warranty but suddenly after 6 months it has started giving me problems of like lens, zoom issue, flash issue etc.. so in order to get this repaired i went to one of service centres of sony india ( Boscos) at malviya nagar new delhi on 14th may 2012 . where they took my camera for repairing and after couple of days i got a call from them that this cannot be repaired under warranty as the camera had gone under water. and they have given me estimate of 2500 approx. so i asked them not to repair it. Then I put my decision on hold and after 3 months on 1/08/2012 when i did not find any alternative to get this repaired under warranty i left with no choice or went again to them to get this repaired without warranty. this time they started asking me for 3500. i again said i dont want to repair this and will collect from after couple of days. even i clearly said them "NO" inspite of that they repaired it and when i went to collect it they said it was our executive fault who did not listed you correctly so they waive off some 500 Rs. and took 3000 from me for which i did not ask them to repair. then after couple of months it again started giving me the same issues. they again said now we will again charge you 3500. i again said pls return my set i dont want to get this repair. Till this moment i have been facing this from BOSCOS at malviya nagar
one day i went to chandigarh where i visited the sony service center at sector 34. without asking for the bill they checked all the information online and got to know this set is under warranty. and they repaired it without asking for single penny.
I am shocked to see that both were company's service outlets but the policies and approach were having lot of difference
if one service out let has denied to repair this without warranty and already charged me heavy amount of money then how come other service out let of the same company can repair the same problem without charging any thing
Rgds
Aseem Kinger
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