Sony India — complaint against sony crevice center, warangal - +[protected] complaint no: j72390815

Address:

506105

Hi Team,

I booked the complaint against my Sony TV (display gone), it is under warranty.
The complaint is two months old.. but still not resolved and there is no proper updates.

Complaint No: J72390815,
Registered Mobile No: [protected].
Name: Ramesh.

Details of my TV:
Sony 121 cm (48 inches) BRAVIA KLG-48EE562T Full HD Smart LED TV.
Model No: KLG-48EE562T,

Address: Islavath Thanda, Madhavapuram.
Koravi, Mahabubabad,
Warangal -506105.

Complaint Regarding: The TV display is suddenly dis-appeared and is not coming up.

what happened up to now:
1. after one week of booking the complaint against the TV.. a Person (Joseph-cell No: [protected]) from the Sony Service Center, Warangal.. visited the our home and looked into the TV and told the display is gone.. we will replace the diplay screen.. withing 3- 4 days..

2. after 4 days we called him.. and he told the display is not available we are going to replace the tv.. within a week.

3. after one week we called him, he told us.. waiting for approval.. once done we will replace the tv..

4. we waited long time and no response from Service Center and customer care.

5. I called Service Center guy (Person (Joseph-cell No: [protected]) and collected the Service Center number(+[protected].

6. on 24th October, 2017.. I called the service center and asked them about status of my TV.. the manager/supervisor ( His Cell No:[protected]) told me the request is approved and we have your new TV and it is ready for delivery.. but you need to collect it from our Sony Service Center, Warangal.. i told them(the Sony Service Center Warangal is 70 km away from our home..so..as per the Sony rule.. you need to deliver it at my home..

7. I waited 4 days and called them.. from that time.. they are not responding .. in my first call..they are saying we will update you within 5 mins.. i am waiting 1 hour and calling to them for status.. then they are not responding my call.. i called them before and today 100 times.. but no response from them.. once they see my number([protected]).. they are not picking up my call.
like this they are behaving..it is very bad experience from Sony Service Center Warangal.

8. last week I called customer care([protected]) and i think they also escalated it.. but no luck. up to now, no response from Sony Service Center or Customer care.. no body taking care of it.

(Note: some time(i am trying from last two weeks this number is not working) the Sony Customer Care Number([protected]) is not working.. today also not working.. please test today from your end)

This is very Protested us.. it is almost two months is crossing and up to now no proper update and response.

Please update the status and delivery new TV ASAP.

Thanks & Regards
Ramesh I,
Ph.No: +91 [protected]