Sony India — complaint - factory damaged android tv delivered. need product to be taken back and refunded.

Address:

209/b bilwalaya 57th cross 4th block rajajinagar, 560010

This to bring to your firm attention that a damaged sony android tv (Model x8500f, 49") on 09 feb, 2019 was delivered without quality check.

During the installation of the tv on 09-02-19, it was noticed that the hdmi2 port was not functioning. It displayed a message 'no signal'. Also it does not support my sony home theater system (Model e3100), apple tv and fire tv. The demo guy (Technician) informed me that the hdmi2 port would work only with dth set top box.

I purchased a set top box about a week ago[protected]. The delay was due to my work commitments and outstation home visit. But still the problem persists.

Thereon, i contacted the installation technician again to discuss about the problem. He confirmed to me that a factory damaged product has been delivered without quality check. And also instructed me to contact the sony outlet from where i had purchased, asking for product return and replacement.

Hence, as being told to me, i had registered a complaint (Id[protected] at sony call center and repeatedly contacted them regarding the same.

Its highly frustrating to see no effective resolution been taken at your end to resolve the issue.

I have serious questions for which i seek clarification from your end:
1. On first place, why was such expensive products delivered without appropriate quality checks?
2. Why was i misguided by the installation technician, due to which i had to bear additional expense?
3. Why is the customer service centre so lethargic and irresponsible towards the persisting issue even after repeated follow ups by customers?

With the kind of experience with your organization, i don't believe that the company values their loyal customers and seeks to ensure customer satisfaction and service.
I am also escalating the matter to the consumer court seeking justice. I feel cheated as a customer for having purchased the damaged product and to witness such cold erratic response on this case.

Since there has been a serious lapse on resolving the issue, i would like you to collect the product back and refund the amount. There are numerous other brands who are considerate towards their customers and take effective steps in resolving their problems promptly.

Thanks,
Padmabhushan jain
[protected]