Sony India — Complaint not being attended

Address:

560037.

I bought a sony tv led32 klv 32r302d1 from adishwar india limited marthahalli, on 22/12/2016. I noticed horizontal line on the screen on 25th april 2017. I gave a complaint to sony and the comlaint no. Is 39131459. An engineer from vigneshwar services bangalore, to whom the complaint was assigned came on 29th and mentioned that the screen is required to be changed. He this screen is to be imported from singapore and they would intimate us. They never bothered to intimate me and on my calling twice they said the part is yet to come. It is two months since this complaint is registered but no action has been taken. Today when i rang up sony they said the engineer will once again visit my house and take a fresh complaint. Hence i would like to register the complaint. Raghu