[Resolved]  Sony India — Complaint of Z1 bearing IMEI No. [protected]

Address:

New Delhi, Delhi

Dear Sir I live in New Delhi I bought Experia Z1 on Jan 28, 2014 and started having problem in vibration and sound problems I went to the Nehru place service centre in April, 2014 but after waiting there for two and a half hours my turn did not come and so I came back Then I went to the Lajpat Nagar service centre and after three hours of waiting my turn came and I submitted my phone on July 09, 2014 under Job No. W[protected] Then after five days I received a call that my set has been repaired And when I went back there was a different problem of colours and they submitted my phone agian under the same job no. and I received back my phone on Jul22, 2014 The day I received I started having a new problem in my phone of set getting heat on regular intervals and shutting down at regular intervals Then again I submitted my phone on July26, 2014 and requested the service centre to get it replaced as that would have been done before but they said that it is company's policy and that they are not even authorise to even open this phone Then I received a call that my set has been repaired and I collected my set on Aug.08, 2014 But the same problem started again on Aug09, 2014 and I submitted my complaint regarding that I was told to go to the service centre again and submit the phone I again went on Aug11, 2014 and submitted my set and requested again to get it replaced with the new one or give me refund My greviance is It takes atleast two hours to go to the service centre and then it takes another two hours over there If you have to go there half of your day is wasted and I cannot afford to go there again and again Also you waste so much of petrol and parking and there is so mush of mental pressure just because of that I request you to refund my money as already I have watsed so much of my time and money just because of this phone I need a solution and request you to give me remburrsement in leiu of my time and money that got wasted just because of this phone I am simply tired of the phone and I need a permanent solution I just don't want to accept this hand set repaired Either you issue me a new hand set with extra warranty or refund the money I spent on that Please confirm Regards Sandeep B-541, SARITA VIHAR NEW DELHI 91-[protected]