Sony India — Complaint on Sony xperia Z cell Phone

Address:

Dakshina Kannada, Karnataka

I Mr. Ronald Roshan Sequeira having been purchased the world’s best phone Sony Xeperia Z series for Rupees 32990 ( inclusive of vat) on 30th January 2014 from a reputed authorised dealer “Cellphonica” at Mangalore invoice no : 10274. I was very much excited and having great expectations on its performance, as I believed that SONY is a market leader and always wanting to give great value to the money invested and delight the customers, But unfortunately I am disappointed to share being a loyal customer of SONY for years, the phone was performing badly I had to face frequent battery low problem, even if I didn’t use data or though my screen brightness was very low, hence with no option I had to use on stamina mode, apart from it whenever I used to talk, the other person couldn’t hear clearly, so I visited the authorised service centre, somehow I got the phone replaced, but even on the replaced phone the same problem occurred, further I reported to the same issues to the Authorised service centre executive at Mangalore but the executives refused to accept such issues and gave couple of excuses, Unfortunately off late my phone fell from my hands and there are couple of scratches on the screen of the phone and the touch sensor is not functioning, when I enquired the authorised service centre executives they said I would have to pay 50 percent of the cost of the phone to get it refurbished as there is no system of servicing the existing phone. Kindly help in resolving the issue of a loyal customer Warm Regards Ronald Sequeira Mendes Villa Mendes Estate Taccode Post Moodbidri Mob : [protected]