Sony India — complaint raised 5 days not attended

Address:

Pune, Maharashtra, 410047

Complaint raised 5days not attendedHi The model no KDL 50w 950d Not even 1 year and we are facing Major issues with tv after service is unacceptable. 5 days down the line no one bother to update the status when the technician will be coming. Every day i have to follow up either with customer service or Sai electronics n I get to know the excuses and it will b resolved today today today. Till now no has bother to call or visit my premises. I have spent 1.32 lac on tv since it worth (best in brand n in market ) Not only this my brother also faced the same issue thrice with his tv too within 1 year. His tv panel got changed thrice after taking extended warranty his model no is kdl43 950d In total we have 4 Sony tv n I don’t have any clue what will happend to them. Out of 4, 2 are in faulty situations. I want this issue to be resolved asap else w will forward this case to consumer court.
Regards,
Smriti