Sony India — Complaint regarding service Center _Happy Care

Address:

Khordha, Odisha, 751007

Hi,
This is to inform you that today I have went to sony mobile service center-(Haapy Care, Nayapalli) for repair my handset at 01:55pm,
But the executives are sited there behave like owner of the company and which way they are talking.
Also like to inform you that if a customer drive to 15km with temperature of 38” C to your service then they cant wait for 5 min.
In front of gate there have a board as there written the lunch break time from 01:00pm to 02:00 pm and then how come the change the timing from 2:00pm to 03:00pm,
If the time has been changed then why this board was not rectified .
I have requested them to entry my handset as it will take 5min to entire but they directly deny me and asked me to wait for 1hr or come after 3:00pm,
Is it a service provide to customer.
So requesting you to take appropriate action against it & or I will go to next step.
Regard’s
Samir(Mob-[protected])