Sony India — Complaint regarding Sony C6502 XPERIA ZL- job no.-w[protected]

Address:

New Delhi, Delhi

Greetings!! Dear sir/mam, Subject-Complaint regarding Sony C6502 XPERIA ZL I have purchased Mobile Handset, Sony C6502 XPERIA ZL on 17th November, 2013, which are as under. Shop Name & Address : Devang telecom, xperia store, Tin no.-[protected] Retail Invoice Number : INV01162 dated 17-November-2013 Description of Goods: Sony C6502 XPERIA ZL IMEI: [protected] . Bill Amount : 30, 000INR On 11th July 2014 I found the above motioned Handset was not working properly as the handset was got off suddenly and now not even getting on and getting overheated which could even burn and risky, person whom the call was made -ear speaker voice was also low. Therefore, I submitted the above mentioned Handset at following Service centre. F1 INFO SOLUTIONS & SERVICES PVT LTD., CONNAUGHT PLACE- DELHI-110001 They have issued me Service Job Sheet mentioning following details. job no-w[protected] dated[protected] Job Number: Customer Complaint: others, ear, speaker problem and unit as dead . On my inquiring as to how much tentative time it will take, I was told that it may take 1 week, 1 month or even 1 year. Being shocked with this type of reply I requested them to return by handset unrepaired, as I was not having another handset for use in place of the Handset submitted. They were not taking any proper manner and not listening the issue simply just passing the issue and i requested for replacement for my product so he simply rejected and said we will not replace at any cost as this is our policy in a rude manner . In the mean time at evening talked with Care executive regarding my handset they said your phone is rejected at HO. Dear Sir/Madam, I am a working boy and have to attend my office regularly. You will appreciate from my above visits to the Service Centre that a working boy cannot afford to remain absent from the job every now and then. While purchasing a handset worth INR 30, 000 I expected it to be of the world class as it was a product of world class company “Sony”. However I am deeply dissatisfied with the behaviour and attitude of service centre persons towards a customer. I purchased this costly handset as my work profile needs me to use smart phone as our clients are from foreign countries. I need to check my mails and messages to be updated with the job status. However, the purpose of buying such a costly handset has been defeated as the same has gone out of order just within 6 months of the its purchase thereby putting me in mental torture. Moreover since i need approval for my handset to be replaced as the engg. after opening handsets in india they do not take care and proper handling which which would disturb the whole design of handset as my handset has inbuilt battery so its back cover is very delicate to open and close and i will loose my warranty so i need the replacement of my product as xperia zl has various many complaints and issue faced by others also but in my case it is the default of xperia sony in making xperia zl which have seen in 6 months usage that my phone is now dead, not opening getting over heated, ear voice issue, only sony logo comes and goes getting off and on only may be the battery issue or some internal issue in just a 6 months. I am escalating the issue to consumer complaint forum as you are not replacing my handset so please replace my handset on priority basis. As these phones are once open are not closed in proper manner which looks really bad so please replace my phone and confirm us on priority basis. I want the replacement of my phone as i don't have any other phone nor i can wait for my handset which can't be repaired so last option is to replace since it is the defect in sony xperia zl phone and default of sony in that particular phone you can also check in sony xperia xzl support forum, moreover a high value phone if gets issues in just a 6 months time with such a good brand and trust who will have faith. so please replace my phone . As i am escalating this issue to higher official also, since your service center is denying so you need to take action on my handset and approved for replacement. Regards Kartik jain [protected]