Sony India — complaint regarding Sony xperiaz1

Address:

Visakhapatnam, Andhra Pradesh

Dear Sir/Mam I purchased the Sony Xperia Z1 and IME number is : [protected] here I am facing some problems from last two months on wards i am facing the problem with my mobile. Camera is not working properly when capturing photos am by using flash. The flash shade is coming on photos. Regarding this i given to your service centre two times but problem was not rectified and another two problems are added. After receiving my mobile from service centre. My mobile is getting over Heating & suddenly restarting and I don’t know when mobile is going to switch-Off and ON. And second one is my mobile is suddenly its showing Battery is low and switch-Off even battery is full. I take my mobiles to services centre almost six times. But they simple done the update and giving back to me but problem is not rectified. And even there not providing any Job sheet number to my mobile. I asked them why you not giving Job sheet number to me then they replied me your mobile number is not entering in our system so we unable to provide the job sheet number. And we had some discussion with service centre person. After that he told me go and discuss with where you have purchased the mobile. After that I have discussed with that person who as sold the mobile to me and also the person belongs to Sony Promoter at Visakhapatnam Name: “Nilakant and his mobile number is +91 [protected]” he only sold the mobile to me. I return the mobile to the Sony promoter and told the above issue to him and he taken the mobile to service centre then he accepted the mobile and he taken with him. But at that time also he not provide the any Job sheet number to me and Sony promoter. Here I did not understand why the Sony services centre peoples are not providing the job sheet number. And My mobile complaint is not rectifying evening I given the mobile to services centre at 6 times and I told them to send to direct to the your above Head office or provided me new hand set. But here they not doing the both the things and simply replying to me your handset is not entering in our system so it’s not possible to send head office. Actually my headset warranty is there up to September 2015. And from last 20 days onwards it at service centre only. I did not understating what there are doing with that mobile. They not updating any status to me. Regarding this I have discussed with Sony customer care they replied me without job sheet number we not say anything we help less. Actually I told the Sony customer care person they are not providing the any Job sheet number to me then how can I provide the Job Sheet number. Regarding this also I discussed with customer care but they not giving any response to me. Sony Service centre address: Door No 49-38-14/3/2, Beside Icwai Bhavan Road, Akkayyapalem, Visakhapatnam - 530016, Opposite Port Stadium, M:+[protected], 6450888 So kindly please take the action on above mater and rectify the mobile problem. If it is not rectified the problem then provided me New handset and also tell me clearly why they not provided the Job sheet number to me when I submitting the mobile at Service centre. I hope that you people take the action on them and rectify the mobile problem on soon and I wait for your positive response from you end. Note: If you not respond to my mail and you not rectify the problem. Then I have to approach the consumer court and I will take legal action behind your company and Service centre persons and Sony Promoter.