Sony India — Complaint regarding the ticket number [protected]

Address:	Rajkot, Gujarat, 360005
Website:	www.sony.co.in

I pratik monpara had booked a ticket number [protected] regarding the problem of xperia p in starting (switching on) on 16.12.2015 after explaining everything regarding the issue in the restarting of xperia p to your customer care executive and on that basis i had been given the above ticket number. Accordingly i had talk with the service station " jay shree electronics, city- rajkot-360005, state- gujarat, phone :[protected]" at 1:00 pm on the very same day and booked my appointment at 5:15 p.m. but when i went to service station at 5:15 p.m and told them about the issue of phone they didn't even touch the phone and suggested me to get the phone be repaired from anywhere else rather than from their service station.and i told them that how could the authorized service station told me that i have to repair my phone from any other private repairing center. And then the staff told me that our service station software is damaged since day before yesterday and it will be get repaired by next week. The same thing they should have to inform me earlier when i had call them in the afternoon because i have to take leave from my office to submit the phone. So then i told them to accept my phone and gave me when it will be repaired because the above mentioned ticket number will be active for the next 7 days only but they had not received my phone and gave lathargic reply. I had already discussed the same matter with you customer care executive on yesterday (17.12.2015 @ 5:00 p.m.) and he had replied me that my device is obsolete so no parts are available for the same device that's why service station had given me such kind of reply. This is not the expected response from sony, as my device -" xperia p" was not so old and service center staff didn't even have touch the phone then how your customer care executive realized that part of the device has to be changed. And if the device is obsoleted then why you have given the ticket number for the same??? this is the pathetic service i have ever experienced from brand " sony". And this is not the proper way to deal with customer. This is the ridiculous after sale service of yours. Now i think that i should have gone to consumer affair to discuss the same matter.