Sony India — complaint regarding Xperia C3 camera Flash Problem

Address:

Pune, Maharashtra

Respected sir, I am Devendra Longadge from Pune(MH) recently purchased Sony Xperia C3 IMEI 1:[protected] IMEI2:[protected], Before this I was using Samsung grand neo but I have heards lots of good reviews about xperia c3 therefore I sold it in lost. I purposely purchased this handset for your camera quality but before few days ago I found that Xperia C3 have flash problem . I have taken photos in totally dark with the help of flash but I think the timing of flash and capturing of photo is not matching. That’s why the photos are coming dark as it is. I think there is no use of flash as you given this facility. As result I went to your Sony Service Centre, Aardhya Enterprises, Pune and they told me that Xperia C3 of build no.19.2.1.A.0.72 particularly have this problem .This is software problem. Just wait for the new system update .He said me “we cant help you”. Frankly speaking I am big fan of Sony .Only because of your durable, premium, quality and service assurance . I have opted your smart phone series .But I am totally unsatisfied with this product .This 8MP camera is not of any use .I want that issue settled or m cash back as compensation . I am ready to deal this issue in legal way if you are not co-operating with me . I want this issue should setteled as soon as possible .please don’t force me to take actions against you, as it will harm your image and market. I am sending u click from Xperia (5 MP) and Xperia C3(8 MP) in full dark room with flash. Just see the difference and let me know. Along this I attaching job sheet from Sony Service Centre and my handset Bill. My contact no. is [protected] or [protected].