Sony India — Customer Service Care Support for Television

My television of SONY brand is facing an issue. I called Sony customer care regarding this issue and they arranged a technician visit to our house. The technician diagnosed the issue and said one small part is having a defect which can be replaced. The cost will be around Rs 3500. He said local Sony customer service care will call and will tell you the exact price in a day. We waited for 2 days but they didn’t call. After that we called local SONY service center from our end and asked about the update. They said the whole TV panel needs to be replaced which will cost around Rs 18500. I said to them there is no point in replacing the whole TV panel for a small child part defect and the technician said only the child part needs to be replaced. But they replied this is the only solution with the quotes saying “take it or leave it”. We also reported this to SONY India management via email but still no response. As per me this is pure deliberate from SONY service Center for money capturing . Please consider this seriously because these type of service Centers will do anything for money capturing. Please find below the job complaint details for this issue:

SONY Job Complain number[protected],
Registered Name- Dharanidhar Rout,
Registered Mobile number- [protected]