Sony India — Damage Product (Sony Bravia TV)

Sony India — Damage Product (Sony Bravia TV)

A Aritra N Aug 26, 2021 Aug 27, 2021 This thread was updated on Aug 27, 2021

On 17th August 2021 I purchased a sony Bravia Television model no. KD-32w830 and just after installation (same day) I fond a problem ( Backlight Bleeding) and I informed same day to that sony center and they assured me that after installation of the television if any issues comes they will replace the same. Till now they didn't replace the TV and whenever I call that center he is saying that they are waiting for their management's mail reply. I showed my issue towards other sales person in the same center and he said it's not normal. So, I want replacement of this. +1 photos Was this information helpful? No (0) Yes (3)
Sony India customer support has been notified about the posted complaint. Aug 27, 2021 Updated by Aritra N The sales person of this store asured me before purchasing the product that during installation if any problem I found he will replace the TV but when I unfortunately found this backlight issue he is telling it's normal. I never found this kind of such problem in any brand tv. I realy can't expect this kind of issue in a new tv in such premium brand like sony. And the sales person behaviour is very rude ( before purchasing a product he behaves with CX like God but after purchasing the product if Customers found any issue the the sales person treat customer as a criminal) The sales person knows how to sale the product but he doesn't know how to solve customer's problem. Ridiculous customer service.
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