Sony India — Defective Camera

Address:

Alwar, Rajasthan

We purchased a digital camera on 28/2/2014, model number WX200/BCE32 from newlight color lab, Alwar.On using the camera for the first time, the pictures were not clear so we took it to the customer care.The customer care said that it would take a week to look into the matter but there was no action from them despite o[censored]s repeatedly visiting the customer care.They kept the camera for more than 2 months before returning it.When we brought the camera home we discovered that the d-flip was not closing.We took it back to the customer care in Alwar and they said that ₹700 would be charged to repair it despite of the camera being purchased just 2 months ago and is under warranty till December 2015. We then took the camera to the customer care in New Delhi by the name of F1 Info Solutions & Services Pvt. Ltd. on 25/2/2015.The customer care in Delhi said that both the rear cover and the d-flip were damaged because the customer care in Alwar had fixed a screw too tightly and the camera was now out of warranty with no fault of our own.They charged 1828 rupees from us for replacing both the parts.When we brought the camera back on 1/4/2015 we found out that the customer care didn't replace the rear cover and d-flip.The senior manager told that the company would replace the camera with a new one but then he changed his words again. We took the camera back on 28/4/2015 to the same customer care. They said that they told us the wrong charges previously and that an extra sum of 2000 rupees will be charged from which we paid an advance of ₹500 it has been more than 40 days now since the date of filiny.The digital camera which was purchased for ₹13500 is now costing us almost ₹20000 and we havent used theg this complaint.We have made more than 4 visits to the customer care in New Delhi from Alwar and innumerable phone calls to both the company and customer care but have not gotten a satisfactory answer till toda camera for a single day since its purchase. We now want the company to replace the defective camera which was defective from the date of its purchase and give us the compensation for all the mental, physical and financial troubles we have faced for this camera otherwise more severe action will have to be taken by us.The amount for the servicing alone of this camera has cost more than ₹4000.