My son, Nadeem, purchased a VAIO laptop (Model No. SVF1521KSNBIN[protected], Serial No. 0000813) in the month of September 2013 from HOT, Delhi. Within warranty period the authorised service center changed the defective mother board, After expiry of the warranty period, again the laptop went unserviceable and charged Rs. 6000/- (approx) for repair. Again after 4-5 months, the laptop gone unserviceable. The Club Electronics, a Sony authorised service centre at E-25, South Extension, Part II, Main Market, Delhi - 110049 has given an estimate of Rs. 18779/- for its repair vide Job No. J50524440 dated 28/02/2015 saying that the defective mother board needs to changed. It is quite disappointed and disheartening that the costly laptop of such a branded company gone frequently unserviceable within one and half year of purchase. If it is repaired with an expenditure of Rs 18779/- then the total expenditure incurred on repair of this laptop would be amounting to Rs. 25000/- (approx) and almost 50% of the initial cost of the laptop with two times change of defective mother board. With this scenario it appears that a defective piece of laptop was sold to my son. Also this defective laptop created frequent unwarranted mental, physical and financial harassment to my son in his study who is doing his B. Arch in Jamia Millia Islamia New Delhi. I, on behalf of son, request to repair the laptop without any charge or else guide me to go to National Consumer Forum for redressal of my grievances against your company. The laptop is presently with the service centre mentioned above. Request accord priority in response. Was this information helpful? | 
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