Sony India — Defective LED Tv display

my complaint id no 19792031 dt. 30 June 14, Model KLV-32EX330IN5, S/N 3352875. I purchased LED Tv from M/S Rajiv Enterprises, 24 North Parganas, West Bengal. On 29 Jun 14 it got nonops. On complaint your service rep visited n on investigation declared display faulty. He assured of replacing the same within few days but till to date no action done. On contacting your care cell had a very horrible experience as I had to spoke to no of different person to explain the same thing n with no satisfaction. Now i think I did a big mistake by choosing ur product where ur firm makes false claim of providing support service. It is totally not acceptable from such a good n responsible firm I think this will effects customer faith. Hope u will understand my situation