Sony India — Defective product since purchased and as its out of warranty now asking money to repair.

Address:

New Delhi, Delhi, 110049

Hi,

I would like to inform you that its being more than 1year that i am running in the sony service center with my music system. (Sno - 3313833 model no htiv300).
I have purchase it in dec 2014 and till now it is not working properly . There is some issue in woofer which i have been told about, repaired twice and it got replaced in mid of 2015 but still same issue is there.

I really don't understand that when we replace something we give a new product not the refurbished one . So it should have not been stopped working again . I have other products of sony they are working fine . I am very old customer to sony india .

Now when i am going to store/service center for the replacement /repair, they are asking me to pay 7500 as its out of warranty .They are asking money now as this defective item (Since purchased) is out of warranty. Its not my fault so i would file a complaint in consumer court if not provided with a proper solution . I will not pay anything for it.

I would like to tell you that i am totally disappointed from this type of customer handling . I was never able to use that system properly, it was almost in service center of multiple days . 2 times for repair and one for replacement. Now is it my fault that a warranty has expired for a defective product.
I want replacement of this product that too without any cost from my end . I would seriously not pay a single penny on this now . If my request would not be entertained i would go to consumer court to file a complaint .


Regards.
Ravi baisoya
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