Sony India — defective sony tv

Address:

Bangalore, Karnataka, 560048

Sony,

Regret to start this complaint with harsh words but that is what your customer service team deserves - YOU ARE CHEATERS AND HARASSERS.

We have been trying to ru around (like fools) to get our new tv fixed - rather get refunded because now we do not want to have any relationship with Sony.

We bought a new Sony tv worth Rs. 75, 000 (and mind you its not a small amount for us)
thinking that Sony as a brand will live upto its reputation but you guys deserve no more than a penny.

We faced an issue where lines and spots started showing on our tv. Now see how your customer service team handles this and if you still are not ashamed - please come and speak with us.

Day 1 - We try to call toll free number - doesn’t get connected anytime to an executive.

Day 3 - We send an email to your official customer care email id - no response.

Day 15 - We call the store where we bought tv from and got a local service centre’s direct number - Sonnet Care in Indiranagar, Bangalore.
They come and collect the tv as they wanted to try replacing the led panel, assuring that it would take no more than 2 days.

Day 17 - After fighting with Sonnet care they send a stand by tv as they were not able to replace panel in 2 days.

Day 20 - They send back the original tv assuring us that issue is fixed. Same day, the issue is still present and pictures of the issue sent to manager as evidence. Tv is taken back under observation.

Day 35 - After 2 weeks of observation got a response saying tv is alright. Even after visiting Sonnet Care and literally fighting with Mr. Paul locally we got local manager @Amal Michael ’s contact. Local service centre’s response was “Tv is defective - you can goto consumer court - we cannot help other than escalating to Amal”.

Day 35 - Still we agreed to see the tv one more time and in less than 10 minutes of reinstalling, same issue is observed. Picture evidence is retaken by your sony technician and tried to connect the tv in different rooms of the house citing electrical issue. The problem was faced each time and tv was taken back.

Day 40 - Mr. Amal Michael calls us again saying tv is alright and we cannot do anything. We had clearly mentioned that we do not want this tv back and do process our refund - on which his response was - “Refund is not an option you can take the tv or not”

On asking him to escalate to his manager - Mr.Amal said “I am the authority here and i will not tell my manager”. On asking him that where can we meet him - he said “not possible to meet me and disconnected the phone”

Day 42 - Its been almost 6 months and multiple complaints with Sony we first saw the issue and are still waiting for the tv to be fixed..

Please note that due to this harassment, we do not take any responsibility of any unavoidable circumstance which may happen next.

We want to raise an official consumer complaint against Sony TV and specifically against Mr. Amal Michael who is supposed to address customer issues and not abuse his authoritative power. Kindly look into it and ensure the refund is actioned before we, people who they think are helpless once they have the money, take serious action against you.

#SunilNayyar #AmalMichael #SonyIndia

Thanks
Zubin Sheth
Bonnie Sheth