Sony India — Delay in replacement of xperia handset even after 6 months.

Address:

Thrissur, Kerala

I submitted my xperia M C 1904(IMEIno-[protected] purchased on[protected] handset on[protected] for the 5 th or 6 th time for servicing due to repeated issue of ear speaker cracking, Which makes the handset useless and evidently the phone is having repeated issue and as per the terms iam eligible for the replacement or refund. Sony service centre thrissur Kerala representative promised me verbally if i wait for a month they will definitely replace the phone. Even after six months and repeated inquiries they haven't replaced my phone or resolved the issue.They even denied a standby phone for temporary usage. As per them the order needs to be confirmed from head office earnakulam Cochin Kerala. Till now they haven't confirmed the replacement.Due to this cold and irresponsible response i m helpless.I need a refund or replacement from Sony.