Sony India — Delay in service and repair/replacement

Address:

New Delhi, Delhi, 110021

I has submitted my sony tv for repair and first they took one month to intimate me that they are unable to repair after that i was told that they can offer me a replacement in payment of 75 percent of mrp on some other model and they will retain my set. As i was left with no other and made the payment through cheque. More than fifteen days have passed and no information is being given when the set will be delivered. The service centre response is pathetic and customercare response is not coming this inspite various mails to the service head and sony india