Hello
This is regarding my FRESH complain no. 70292099 raised on 16 June 2022.
My Sony TV model 55 cm KD - 55X80AJ purchased on 08 October 2021 from Amazon [ invoice No. SDEX- 76006].
After proper installation, after few month the TV reported sudden inbuilt crossed thin line across the screen without any physical damage. The case was reported directly to the service centre haldwani ie, Shradha Enterprises haldwani, Uttarakhand in the month of April 2022
Since I reported the case manually, I dont have details about the exact date. The technician visited and created the case of panel replacement and assured 15 days replacement. Since then, we have not received any update on the matter. We tried following up with the Centre and Technician, but the matter has been delayed for whatever reasons for more than 2 months now.
With much Delay and Surprise, the centre created the order for the TV panel on 11 June 2022 [ As told by the head office toll free number] and received the panel on 15 June 2022.
Also, the service centre claims that the manual complaint is recorded only on the excel sheet and the head office has no record about complaint raised manually. Thus I suffered a delay of more than 2 month, because even after recording my complaint on the month of April, the order for the panel was raised on June 11 2022.
This has been a extreme case of neglignce and irrsponsible behaviour towards customer complaint. I want to request a TV replacement because of the delay that i have suffered.
I look forward to your reply and a resolution to my problem. I will wait until Two Days before seeking help or other assistance. Please contact me at the above address or by phone at [protected].
Sincerely,
Shruti Sah
Haldwani, Uttarakhan Was this information helpful? | 
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