Sony India — delivery of my product

Address:

A-19, Main Market, Hari Nagar, New Delhi, New Delhi, Delhi, 110064

My sony speaker stopped working two months ago and i gave it in a sony service center in naraina, new delhi. I also submitted an amount of ₹15000 in advance and they told me it will be repaired within a week or 10 days. They took a month to respond that the speaker can’t be repaired, it can be replaced. Then again i visited the store and paid them the balance amount to replace the speaker and they have taken almost a month from today and still i am unable to receive my order. This is ridiculous. A company like sony is making trouble for normal people like us and even afer taking an amount of 31500 and my damaged speaker they are unable to deliver the speaker after these many days.